Calling a court house is never pleasant to begin with. Not only with trying to maintain a sense of composure but also trying to gather documents to streamline the conversation as much as you can. Aubrey, Just because it is 30 minutes before lunch and you misread a charge does not give you any kind of right to hang up on me. I was not yelling or using profanities; however, incase you haven't noticed (mostly because you are generously employed) it is hard to work right now. I hope you have a lovely lunch and are nicer to the next person who has to do business today. Everything is taken care of, thank you Jen.