Traffic department representative Mary talked over me the whole time on the phone and wouldn’t let me explain my question. She answered with full frustration and anger from the very start of the call and wouldn’t listen to me. She hung up on me mid-question so I called again and got her. She continued to not provide the information I needed regarding a court date and blamed me for “being impatient” when I was telling her over and over again, I was not concerned about response time and fully understood that the process takes a while. All I wanted to know so if I need to appear in court on the date on the ticket or on the date on the letter the court sent me. That simple. And she still wouldn’t tell me. She was incredibly hard to deal with. Felt like talking to a brick wall. I’ve got no straight answers and nowhere else to go to figure it out. If I miss my appearance date, it’s on her. Wildly unprofessional. I’ve had fantastic, straightforward, productive experiences with other representatives here, so I feel bad giving it 1 star, but I wanted to express the severity of how bad Mary’s service was