Unprofessionalism at its finest. Name changing took me almost a year due to a great deal of incompetence and misinformation. Worcester residence deserve better! Staff should be re-trained and/or new staff should be hired that actually take pride in the work they do. I am presently having all my calls disconnected after two rings and during this pandemic I am left with no real options other than to continue calling. The department that handles name changes should be ashamed and/or audited for quality of service.
A sad place to live,I would not want to bring up a kid in this City.
