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From the moment I walked through the door the woman at the front door behaved grumpy like me being there ruined her day. There was no greeting and the first thing she said to me was what are you here for. She eventually warmed up though. The receptionist was pleasant, however the next women I worked with was Roshika Patterson and she was extremely rude. As I approached her desk she was talking to another associate but stuck her hand out at me waving for me to hand her something. She didn’t even look at me and there was no greeting! I said good morning and asked her what documents she needed. She took the paper I received from the receptionist and gave me forms to verify the information on the forms. I pointed out that my phone number was incorrect and she told me to scratch it out and write in the correct number. I asked her if she had a pen that I could use and her response was “there’s a pen right there” with a huge attitude! The pen was attached to a chain and was hanging down so low I didn’t even notice it in my peripheral vision! I responded by saying that “I wouldn’t have asked her for a pen if I saw the pen hanging down” and felt like I should apologize (which I did) since my question seemed to upset her. Once I finished the forms she and paid she directed me to wait in the lobby. The next employee I worked with was officer K. Palmer and he was extremely pleasant! He addressed me by name, answered all of my questions, and was very positive overall. The one positive experience was that I was in and out! The process flowed smoothly. If a supervisor/manager happens to read this review please talk with your staff about being more pleasant. The rudeness was not necessary nor did I deserve it.
We live in Clayco and the wait time for marriage licenses was almost 2 months! We checked Henry and it was about 2 weeks! It's important that you make the appointment first and then fill out the form within 2 weeks of your appointment. After making the appointment we filled out the form a week before. We were sent an email the day before our appointment with a link to click when we arrived. We got there on time clicked the link to check in and a few minutes later we got a phone call asking us to come in. We were in and out within 20 minutes! Very simple and easy.
My husband and I just left our appointment to get our concealed carry permit and it was a pleasant experience. Everyone was friendly and fast.
Everyone there provides professional customer service and is very knowledgeable about any questions that you may have.
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