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I just completed my first day of jury duty today. If I have to offer one suggestion, it would be to have some signs as people enter the lobby to let jurors know which floor to go to. The building is beautiful and it’s easy enough to see how to get through security first thing. But once you’re in there really isn’t any direction on where to go as a juror unless you just stop someone and ask. OK, maybe two suggestions: have some decent coffee available! Aside from that, there were probably at least another 200 people that had also been summoned for today. You get the feeling that this is a pretty regular amount of people, and they have the division of all parties into their assorted court rooms down to a science. I think the main reason I wanted to leave such a positive review isn’t just because the facilities are very nice, and for a day of public service the creature comfort’s are not bad (they even played a Kevin Hart movie while we waited!) but because the staff working in all areas of the process are very sympathetic and friendly. The front desk check in staff walk everyone through the parking validation process and where to sit when checked in with a friendly and even demeanor. Orientation is thorough and backed up with a video that helps participants understand a bit more about the process. My section wasn’t called until the end of the day, but the deputy and the judge we’re both very sympathetic to the fact that everyone had given up a valuable workday to come and perform their civic duty. The prosecutor and defense attorney on the trial were also very cordial and I was extremely impressed with how everyone still managed to keep an upbeat attitude even at the end of the day. I’m not sure if we all were just lucky, but each person in the process that was assisting us - from security checking bags upon entry to the judge presiding over the case- had a really good sense of humor. I actually had fun at jury duty, would highly recommend it! ;)
On 6/29/20 @ aprox 9:50 am, I went to the self service desk to ask a question. I was RUDELY told by an African American woman with coils in her hair..age range of (50's - 60's).. There were no forms avaiable for my issue and they do not handle that. There was a desk full of forms, in which was a packet for another issue that I would eventually need. I asked if I could have one of those and was RUDELY told NO again. She would not give me the forms because I wasn't within the guidelines ? Her demeanor, attitude and the way she spoke was the worst I've seen in a very long time. What troubled me the most is what are my tax dollars going towards. I could not receive what should have been a FREE packet ? On top of horrible customer service. They must do better !
The only nice person at the whole courthouse is Robert (I don't know his last name) who works in the filing office on the 3rd floor! Thank you,Robert, if you're reading this for always having a positive personality and always willing to help!! I'm giving you 5 stars, not the rest of the court house.
The lowly officials who run the security checkpoint at the entrance could stand a lesson or two in manners. It is no wonder why these individuals have been assigned this brainless task. Also your website could probably post the correct hours of operation rather than these metal detector monitors belittling every person who comes through the door. Scumbags.
So annoying. I received a speeding ticket in NC along with all 4 other cars around me (we were merging onto independence) and when I went in person they reduced it to improper equipment. At the time time I was working on moving and the ticket got misplaced. Because of COVID, I couldn’t call and get through to anyone. I even showed up and the woman at the door told me just to forget about it for a little bit. Well I moved and I’m getting letters that my NC license is being indefinitely taken away. STILL, can’t get through to anyone. I’ve tried calling 4 times
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