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DO NOT GO DURING LUNCH HOURS! I had to go 3 times in order to resolve my parking ticket problem. The first time, it was very fast and the person was very helpful on what I had to bring in order to make my request. The second time, they took too long so I left because I had to return to work. The last time I had to stay no matter what because it was about to be a month since my ticket. When I got there, I only had 2 people in front of me. BUT, since it was 11:55 they all left for lunch and only one (very slow) person was left working. It took him 1 hour and 15 minutes to get to me because he decided to call everyone from traffic first, disregarding the time of arrival of everyone else. He even let someone behind me skip because he had some "paper with a seal". He took very long with each person and in between persons as well. He didn't seem to care that in an 1 hour time spam we went from 3 people to 20 in the waiting room. Nobody else there seemed to care either, since it wasn't their department they didn't care about helping anybody else. The only reason I'm giving 2 stars instead of one is because, the first time they were actually helpful and efficient. I think that during lunch time they should either put an efficient person there, or leave 2 people working, because one slow person just won't do. If you go on a Monday or during lunchtime be ready to be late for work or school.
I had to pay a ticket of not having proof of registration. I waited too long that I couldn't pay online and my license got suspended I had to validate it too. So, I fixed it all there!!! The lines weren't crazy!!!! I went on a Friday morning 9:30 is and was out before 10 with everything straightened out. They suggested for me to go to court to get it all dismissed without paying. Hope this helped !!!
Room #124 , Window 19 , The only woman speaks spanish ,,!!!???and i Speak English !!! Miss Gavilad , batch325264 , More than 1 hour on brake ,, !! She said they need more staff to help and retraining !! Seriously ??? was 14 more people waitinh for the letter D go forward !!! Lazys employees , unorganized, unprofessional, this is unaceptable . iTs a shame !!! This place is a mess !!!! Unorganized, nobodys gives answers they need to replace inmediatly the Whole staff . at Room 124 !!! More than 2 hours waiting for they call my D629 number !! and then !! Boom the employees take more than 1 hour going on brake !!! because was somebys welcomes me back ballonss ??? Like me , a lot of people are complaining about this issue !!! The service is too slow !!!!
I swear I believed I called everyday for about two hours for two weeks trying to resolve a D6 clearance (do not live in the state), and I only twice was put on hold. Was told I only had one caller ahead of me, then was told that I called too late because they closed (this was 1045, and the offices calling center closes at noon) very dissatisfied, do not care if the budget is low, never had this problem in New York.
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