I tried calling today simply to ask a question regarding identity and drivers permit for my foreign relative who is here to study at UC. I heard, in the recorded greeting, that they were closing at noon for Good Friday. I attempted to reach someone 4 times, each time waiting while the phone rang for 5+ minutes and then disconnected. I spoke with someone briefly, twice. First, I was told to call another number, which gave me the identical options, and second, when I was quickly asked to, “Hold please”, followed by holding for many minutes and a reconnect to the greeting options, with 5+ minutes of more ringing and another disconnect. I don’t know if I’m more outraged by the thirty wasted minutes or the fact that their hours are shortened for Good Friday. They’re already on reduced hours, because of COVID-19, when many Americans are unemployed. I’m sure they’re not affected financially by COVID. I would appreciate their handling their positions more responsibly.