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I tried calling today simply to ask a question regarding identity and drivers permit for my foreign relative who is here to study at UC. I heard, in the recorded greeting, that they were closing at noon for Good Friday. I attempted to reach someone 4 times, each time waiting while the phone rang for 5+ minutes and then disconnected. I spoke with someone briefly, twice. First, I was told to call another number, which gave me the identical options, and second, when I was quickly asked to, “Hold please”, followed by holding for many minutes and a reconnect to the greeting options, with 5+ minutes of more ringing and another disconnect. I don’t know if I’m more outraged by the thirty wasted minutes or the fact that their hours are shortened for Good Friday. They’re already on reduced hours, because of COVID-19, when many Americans are unemployed. I’m sure they’re not affected financially by COVID. I would appreciate their handling their positions more responsibly.
Hung up on me four times. I wasnt being rude or loud or impatient. I was simply asking how to schedule a permit test since their covid rules. Phone system also sent me to three extensions not selected; i didnt even get to schedule.
This courthouse looks really utilitarian. Maybe I prefer architectural courthouses. I saw six people with neck tattoos, so that was pretty interesting.
I got a new driver's license to reflect that I was over 21. After driving around with this license for several months, I found out they had given me an ID with no security holograms on it, making it indistinguishable from a fake. When I asked about it, I was told to get a new one, and was not given any explanation on how this mistake was made. In the end I had to drive an hour and a half back to this courthouse for a new license. To top it all off, I got parked into my parking space while at the courthouse, and had to wait 40 minutes before I was allowed to leave, making me late to an academic advising appointment. At least the line was short.
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