I called and left a message with one of the numbers provided on the website because I didn't know which department I needed. My call was returned within a matter of minutes and the pleasant lady transferred my call to the correct department. The young lady who answered was very thorough, informing me of what I needed to bring when visiting her office. When I visited the next day, I knew exactly where to go and what I needed. Demetrice Williams was professional and friendly, shaking my hand when I complimented the ease of my experience; I was out in 5 minutes!