This is how you cancel an Amazon account when someone dies
Amazon is the largest e-commerce company in the world based in Seattle, Washington. The technology company also focuses on cloud computing, digital streaming and artificial intelligence, but most people use it to conduct online shopping.
There’s two different types of Amazon accounts, Prime and Basic, and each has different requirements for cancelation.
How to Cancel an Amazon Prime Membership
Visit Amazon’s Manage Prime Membership page and then do the following:
- To cancel a membership you’re paying for, select “End Membership”
- If it’s a trial membership, select “Do Not Continue”
How to Close a Basic Amazon Account
Canceling this type of account requires contacting an Amazon customer service rep. After logging in:
- Select “What can we help you with,” then “Something Else”
- Go to “Tell us more about your issue,” then select “More non-order questions” from the drop-down menu. Another drop-down menu will appear with the option “More non-order questions.” Select that.
- A blank field will appear in which you can type your intention to cancel
- You’ll then be prompted with “How would you like to contact us.” Select from email, phone or live online chat
How do I transfer Amazon points?
Amazon's policy states that it will transfer any points or gift certificates it has on file to an estate, or family member that notifies them of the deceased person's passing. Please reference the following web page, and see the below instructions for details: Amazon Deceased Customer Account.
However, transferring Kindle books and video content is impossible.
What if I don't have required information?
If you don't have login information for the deceased person's Amazon account, then you'll want to visit this web page: Amazon Deceased Customer Account
They require you to provide an email address, and a copy of the death certificate.
Atticus' Legacy Review of Amazon account cancellation process after someone dies = 7 / 10 stars
Amazon gets extremely high marks on it's account cancellation process, because it has a clear policy and provides web resources to users. Given how much Amazon has engrained itself in our lives it's a good thing this process is taken so seriously by them. Amazon misses out on perfect marks because it's difficult for a person without an Amazon account to contact them. They also lose points because they don't allow transferring of digital assets to anyone. Hopefully, after receiving this less than perfect mark they'll write a better policy for their clients.